Duty Manager

Full time role

Previous Experience in hospitality is required

Salary 27,000/-P.A

Location : Windsor

40 Hours per week

Benefits :

Wagestream – flexible access to your earned salary & financial coaching App
A paid day off for your birthday
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Employee appreciation events
Family & Friends Accommodation rates & employee
F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
£600 REWARD – Receive a £300 Welcome Payment in months 3 and 6 of Employment
About the Place :

A 4-star riverside hotel comprised of several characterful buildings clustered around a historic cobbled street. There you will find a collection of individually styled bedrooms, a modern conference centre and Club with a gym and sauna.

The Role :

40 Hours 5/7
Early Shifts 7am – 3:30pm, Late Shifts 2:30pm – 11pm. Occasional Night Shifts 10:30pm – 7am
Must be Flexible with Shift Patterns
Must have experience working in a guest facing role within a hotel.
Must be confident in dealing with a variety of situations as will be in charge of the hotel when department managers/ GM are not in.
Providing a welcoming and friendly atmosphere for our guests, delivering the highest level of customer service.
Ensuring guest needs are attended to at all times by dealing professionally and appropriately with guest requests, enquires, comments and complaints.
Supporting all departments when needed to ensure service runs smoothly.
Ensuring the safety and security of our guests and employees with regular checks throughout the property.
Carrying out ad hoc project work to help the senior management team as required.
Learning and building your knowledge of all the hotel’s products and services.
Required :

Experience in all operational areas of a quality hotel with at least 1 years’ experience in a Supervisory or Junior Management role (previous Duty Management experience an advantage).
Excellent interpersonal and communication skills with a good command of written & spoken English and an outgoing personality and professional manner.
Customer focus, enthusiasm and the ability to motivate others, leading by example, with good attention to detail.
Excellent computer skills (Microsoft Office) and a working knowledge of Opera and Micros
Good knowledge and understanding of relevant health and safety legislation and procedures.
A Personal Licence and be a First Aider at Work.
Prepared to work a flexible rota 5 out of 7 days, according to the needs of the business.
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